1. Shipping Policy
Ships Time
Orders received will be processed and delivered to your door step within 2 working days via our driver. The ship time available from Monday to Saturday (Sunday - Customer may call for order and arrange grab car to our fruits store for pick up, delivery fee directly pay to grab car driver)
Shipping Coverage
Orders are shipped within Johor Bahru area only. We do not provide delivery service for Kota Tinggi and Pekan Nanas area. We do not ship to P.O. Box address. For KL Area, kindly contact +6018-775 1639 (阿杰) to order fruits that you want.
Shipping Cost
Minimum order RM50.00 if requires for delivery service and we charge shipping fee RM5.00 per trip . If your order totals more than RM80.00, you will receive free shipping in Johor Bahru area. The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.
2. Refund Policy
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non- refundable. Once your order has been shipped, refund is not allowed.
3. Return Policy
We offer a 3-day fruits guarantee period (from received date) for defective products. Take pictures and Whatsapp to our Customer Service at 6011-6211 1245 for a product to be returned. Once we have confirmed the defects and approved your return request, we will arrange for refund via online within twenty four (24) hours or to deliver it with your next order.
4. Privacy Policy
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
